FAQs

  • WEX is used by more than 4 million commercial and government fleet drivers and typically repeat business you can count on.

  • Fleet drivers use the WEX, “accepting locations” desk or mobile app to find participating fuel and automotive maintenance and repair vendors.

  • When you complete a WEX application upon approval your company and contact information is added to the app.

  • No, only vendors that accept WEX electronically are listed on the site.

  • You can accept WEX payments by swiping the driver’s card electronically through a desktop terminal through a WEX certified payment processor.

  • WEX offers “WEX Pay” to vendors that only accept WEX on an occasional basis, and should only be used by vendors that don’t have any other way to process electronic WEX payments.

  • On the back of all WEX cards there is a number that vendors can call to get paid on “occasional” services. The number is provided as part of the “no driver declined” program so all drivers have a way to pay in case of emergencies when they can’t get to their regular certified WEX payments service provider. Service providers should only use this number if no other payment option is provided. Transaction call time runs approx. 8-10 minutes.

  • WEX fees are provided on your WEX contract. All fees can be passed on to the fleet unless you have a government contract that you’re required to adhere to.

  • Through Compass Fleet we offer Next Day Funding. Otherwise WEX pays in 3 business days after the card is swiped or keyed in electronically.

  • Yes, per your WEX contract there is a $4.95 per deposit fee; However through Compass Fleet we have consolidated the WEX $4.95 per deposit fee to a one time monthly fee of $15.00.

  • Yes. Only the Verifone VX520 and FD130 terminals support WEX.

  • We provide plug-and-play VeriFone equipment at our cost of $90.00 plus shipping.

  • We can program your existing equipment, but you will need to send it in for encryption if you choose to accept debit and some credit card transactions now requiring a pin. Programming and encryption is $20.00, and you will be responsible for shipping both ways.

  • Both terminal types have internal PINpads that we can activate to accept the driver’s ID/PIN. So, a PINpad isn’t necessary. However, there are a couple scenarios when an additional PINpad (VX805 additional $90.00) makes sense.:

    1) If you’re a c-store or car wash that wants to provide cash back on a debit transaction.

    2) You want to offer a countertop PIN pad solution for your customers to enter their own chip card or tap ApplePay or Google Wallet.

  • If you own an FD130 you are already with a certified WEX provider, and can contact them directly to add WEX payments to your existing account.

    You can use our attached WEX app for your convenience. There shouldn’t be any additional fee to add WEX and it shouldn’t take more than 5 - 7 business days.

  • We are partnered with processors/banks that are full service and can provide products from mobile payments to sophisticated POS systems.

  • Item description

  • Compass is the contracted acquisition team for WEX. Representing WEX and facilitating WEX accepting vendors since 1997.